Office Manager 167 views1 applications

Job Salary

£30,000 - £40,000

Our highly reputable client is now looking to appoint a commercially
driven Customer Service Manager within their After Sales Department
Reporting directly to the Parts and Procurement Manager, the successful
candidate will ensure all customers KPI’s are achieved and communicated
effectively, while also demonstrating excellent customer focus and the
continuous development of commercial opportunities.

Daily Responsibilities

  • Effectively manage the Spare Parts and Procurement staff to ensure excellent customer service and response
  • Ensure established procedures are adhered to – be a force for change for those that can be improved
  • Manage reports on agreed KPIs and SLAs for both internal and external review
  • Build strong relationships with new and existing customers
  • Proactively manage customer queries
  • Drive sales with external customers 
  • Manage customer requirements for spare parts (e.g. identification process, R&D, purchasing Logistics etc)
  • Lead daily control room/huddle meeting, review performance in real time – deliver excellence

Essential Experience

  • Ability to communicate and influence at all levels
  • Strong numeracy and accuracy skills 
  • Excellent interpersonal skills
  • Strong Microsoft Office skills
  • Experience in leadership, management and sales skills 
  • Manage and prioritise workload & team

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We are 4 Resourcing, a recruitment agency based in West Yorkshire working with commercial, engineering and manufacturing companies nationwide. 

Originating from one of the UK’s biggest recruitment agencies, 4 Resourcing has the skills, expertise and readily available network of employers and candidates to recruit for long, short and contract positions. 

4 Resourcing is based on our principles:

1. PARTNERSHIP

2. COMMITMENT

3. INTELLIGENCE

4. SERVICE 

Here to make things easier and more enjoyable in recruitment. For more information on job roles or for advice on recruitment, please contact us on 0113 322 7250.  



4 Resourcing

Originating from one of the UK’s biggest recruitment companies, 4 Resourcing has the skills, expertise and readily available network of employers and candidates to recruit across a variety of sectors.

We match specifically skilled candidates with clients, saving businesses time, money and resource of having to do it themselves. We do all this whilst helping our candidates achieve their career aspirations.

Contact Us

We are 4 Resourcing and you can find us at:
Woodhead House
Woodhead Road
Birstall
West Yorkshire
WF17 9TD

Telephone: 0113 322 7250
Fax: 0843 005 8939

Email: info@4resourcing.co.uk

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