Service Desk Analyst 181 views0 applications

Our
manufacturing client has a superb opportunity for a professional, quick
learning, enthusiastic and self-motivated Service Desk Analyst to join a
small but dynamic team and must also have the ability to deal with
users at all levels and work under pressure. The successful candidate
will be technically minded, have strong experience configuring and
supporting Windows based environments and networks and is a team player.
You must have excellent communication skills and you’ll ideally be an all rounder who is comfortable doing 1st and some 2nd line support.

KEY RESPONSIBILITIES

·Consult and communicate effectively, both written and verbal

·Support a wide range of IT users and systems

·Log all service desk tickets on the ITSM system

·Manage Service Request tasks (e.g. new starter requests)

·Provision of all IT equipment i.e., laptops, desktop, printers and peripherals

·An understanding of client confidentiality issues and the use of discretion

·Able to excel in a fast changing, priority shifting environment

KEY SKILLS

·Experience in supporting MS OS and application software

·Proven troubleshooting skills

·Experience administrating Active Directory

·Excellent knowledge of Microsoft Windows 7 & XP & 10, MS Office 2010

·Working knowledge of Windows Server 2008 – 2012

·Good understanding of networking. Inc. TCP/IP DHCP, DNS, etc.

·Mobile Device Management (Apple iPhone devices)

·Backup software (preferably Symantec NetBackup).

·Excellent customer service skills

PREFERRED QUALIFICATIONS

·Minimum GCSE level ‘C’ or above in English, Maths, Science and Information Technology

·ITIL Qualification (desirable)

·AS/400 exposure

·Lotus Notes/Domino Server exposure

·Citrix XenApp awareness